Support Center
Maintenance
We provide end users with fast, uninterrupted Internet connections around the globe. And the engineers at our NOC provide exceptional customer support and maintenance 24x7x365. No call centers. No messages taken. You’re assured the quality routing of your data and the support of our engineers.
Definitions for maintenance
REGULAR – using the respective window below, with at least 5 days (120 hours) notice.
URGENT – using the respective window below, with at least 1 day (24 hours) but less than 5 days notice.
EMERGENCY/ASAP – as soon as possible after a notice is sent, if possible. In rare circumstances, it may be required that a notification follows the work.
Maintenance windows
Maintenance windows are generally between 02:00 – 05:00 local time, with exceptions, noted below.
Large scale maintenances occasionally require maintenance windows exceeding 3 hours – this information will be included in the maintenance notification.
| Type | Location | Universal Time |
| sydnau_DT | Sydney (daylight savings) | 16:00 – 19:00 UTC |
| sydnau_ST | Sydney (standard) | 17:00 – 20:00 UTC |
| osakjp_ext | Osaka (extended window) | 17:00 – 22:00 UTC |
| tokyjp_ext | Tokyo (extended window) | 17:00 – 22:00 UTC |
| osakjp | Osaka | 18:00 – 21:00 UTC |
| sngpsi | Singapore | 18:00 – 21:00 UTC |
| tokyjp | Tokyo | 18:00 – 21:00 UTC |
| kslrml | Kuala Lumpur | 19:00 – 22:00 UTC |
| seolko | Seoul | 20:00 – 23:00 UTC |
| taiptw | Taipei | 20:00 – 23:00 UTC |
| bngkkt | Bangkok | 21:00 – 00:00 UTC |
| chwahk | Chai Wan | 21:00 – 00:00 UTC |
| jktajk | Jakarta | 21:00 – 00:00 UTC |
| newthk | New Territories | 21:00 – 00:00 UTC |
| tkokhk | Tseung Kwan | 21:00 – 00:00 UTC |
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NTT | Global IP Network
NTT is a global leader in all Internet-related businesses. Our Tier 1 Global IP Network, consistently ranked among the top networks worldwide, spans the Americas, Europe, Asia and Oceania, providing the best possible environment for content, data and video transport through a single autonomous system number (AS2914).
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